Weclome To Our Support Center
How Can We Help You

Contact Options

Our customer service agents are available every day 9:00am to 10:00pm ET
(Closed on U.S.Federal Holidays)

email

service@vivrebrilliance.com

客服

Chat with Us

电话

call us +18186009999

tk
ins

Contact Options

Our customer service agents are available every day 9:00am to 10:00pm ET
(Closed on U.S.Federal Holidays)

  • service@vivrebrilliance.com
  • Chat with Us
  • call us +18186009999
tk
ins
Orders & Shipping

Q: How long does it take to process and ship my order?
A: Orders which tagged “shipping now” are processed within 5 business days. Standard shipping takes 5-7 business days (US) or 7-14 days (international).

Q: Can I modify or cancel my order after placing it?
A: Changes can be requested within 1 hour of purchase via Order Managem. After this window, orders enter production and cannot be altered.

Q: What if an item is out of stock?
A: Rarely happens! If unavailable, we’ll notify you within 24 hours to arrange a replacement or refund.

Q: What’s your return policy?
A: We accept returns within 30 days for unused, undamaged items with original packaging.

Full refunds: Processed within 7-10 business days.

Exchanges: Free size adjustments for rings within 60 days.

Q: How do I initiate a return?
A: Log into your account, navigate to Order History, and follow the prompts. A prepaid return label will be emailed.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are encrypted with SSL technology.

Q: Can I pay in installments?
A: Yes! Split payments via Klarna or Afterpay (available at checkout).

Q: Is my payment information secure?
A: Absolutely. We use PCI-DSS-compliant systems and never store credit card details.

Q: How do I reset my password?
A: Click “Forgot Password” on the login page. A reset link will be sent to your email.

Q: Can I track my order without an account?
A: Yes! Use the order number and billing email via our Order Tracker.

Q: Do you offer gift wrapping?
A: Yes! Select “Gift Packaging” at checkout for a premium box and handwritten note ($15 fee).

Q: How do I clean my jewelry?
A: Use a soft cloth or mild soap water. Avoid harsh chemicals. For deep cleaning, visit our Maintenance Guide.

Q: Can I resize my ring later?
A: Yes! Free resizing within 60 days. Beyond that, fees start at $50.

Q: Which countries do you ship to?
A: We ship globally to 50+ countries. View the full list here.

Q: Are duties and taxes included?
A: International customers are responsible for customs fees. We declare all packages at actual value.

Q: Do you offer multilingual support?
A: Yes! Live chat support is available in English, French, and Mandarin.

Q: How do I apply a promo code?
A: Enter the code at checkout under “Apply Discount.”

Q: Do you have a loyalty program?
A: Yes! Earn 1 point per $1 spent. Redeem points for discounts or exclusive access. Join Vivre Circle.

Q: Where can I find seasonal sales?
A: Subscribe to our newsletter or follow @VivreBrilliance on Instagram for Black Friday, Valentine’s Day, and anniversary sales.