Contact Options

Our customer service agents are available every day 9:00am to 10:00pm ET
(Closed on U.S.Federal Holidays)

email 1

service@vivrebrilliance.com

客服 1

Chat with Us

电话 1

call us +18186009999

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Contact Options

Our customer service agents are available every day 9:00am to 10:00pm ET
(Closed on U.S.Federal Holidays)

  • service@vivrebrilliance.com
  • Chat with Us
  • call us +18186009999
tk 1
ins 1

How Can We Help You

Orders & Shipping

Q: How long does it take to process and ship my order?
A: Our jewelry is handcrafted to order, ensuring the highest attention to detail. Please allow 10–14 business days for production and delivery. We promise it’s worth the wait.

Q: Can I modify or cancel my order after placing it?
A: Changes can be requested within 6 hour of purchase via Order Managemment. After this window, orders enter production and cannot be altered.

Q: What if an item is out of stock?
A: Rarely happens! If unavailable, we’ll notify you within 24 hours to arrange a replacement or refund.

Q: What’s your repair policy?
A: Don’t worry! Within 60 days of delivery, we provide free repair or replacement for stones up to 0.25ct if there are any manufacturing or setting issues. After 60 days, repairs are still available, but shipping and any stone replacement costs will apply.

Q: Can I resize my ring?
A: Absolutely! We offer lifetime free resizing. Standard resizing is ±2 sizes; for larger adjustments, additional fees may apply. Shipping costs for sending the ring back are the customer’s responsibility.

Q: Can I get my ring cleaned?
A: Yes! We provide professional cleaning for free, but customers cover the round-trip shipping. We recommend sending your ring every 6–12 months to keep it sparkling.

Q: Can I request an appraisal document?
A: Of course! Electronic appraisal documents are free upon request for insurance or gifting purposes. If you need a paper certificate or third-party verification, additional fees and processing time may apply.

Q: Who can I contact for help?
A: Our support team is here for you anytime! Email service@vivrebrilliance.com or call +1‑818‑600‑9999 for questions about repairs, resizing, cleaning, or appraisal documents.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are encrypted with SSL technology.

Q: Can I pay in installments?
A: Yes! Split payments via Klarna or Afterpay (available at checkout).

Q: Is my payment information secure?
A: Absolutely. We use PCI-DSS-compliant systems and never store credit card details.

Q: How do I reset my password?
A: Click “Forgot Password” on the login page. A reset link will be sent to your email.

Q: Can I track my order without an account?
A: Yes! You can track your order without an account using your order number and email address. Simply visit our Order Tracker and enter your details.

Q: Do you offer gift wrapping?
A: Yes! Every order comes beautifully packaged—perfect for gifting. In addition to our standard product packaging, we include a complimentary gift box, branded mailer box, and a signature shopping bag. All of our packaging materials are eco-friendly, designed with sustainability in mind.

Q: How do I clean my jewelry?
A: Use a soft cloth or mild soap water. Avoid harsh chemicals. For deep cleaning, visit our Maintenance Guide.

Q: Can I resize my ring later?
A: Yes! Free resizing within 60 days. Beyond that, fees start at $50.

Q: Which countries do you ship to?
A: We ship globally to 50+ countries.

Q: Are duties and taxes included?
A: International customers are responsible for customs fees. We declare all packages at actual value.

Q: Do you offer multilingual support?
A: Yes! Live chat support is available in English, French, and Mandarin.

Q: How do I apply a promo code?
A: Enter the code at checkout under “Apply Discount.”

Q: Do you have a loyalty program?
A: Yes! Earn 1 point per $1 spent. Redeem points for discounts or exclusive access. Go check MY POINTS

Q: Where can I find seasonal sales?
A: Subscribe to our newsletter or follow @VivreBrilliance on Instagram for Black Friday, Valentine’s Day, and anniversary sales.